Our Return Policy

We want every collector to be thrilled with their grail. If something isn't right, we're here to make it right.

30-Day Window

Returns are accepted within 30 days of delivery. The item must be returned in its original condition and packaging.

Store Credit Refund

Approved returns are refunded as store credit, valid on any future Grail House order.

How to Start

Email Grailhousesupport@gmail.com with your order number and a brief reason. We'll send return instructions within 1–2 business days.

Return Shipping

Buyers cover return shipping costs. We will provide the label, but will deduct the cost of it from the refund.